Live chat - An all-in-one solution of online marketing

What is live chat?

Live chat is an online customer service system with live support, help desk software, and web analytics capabilities.

What benefits can live chat provide?

1. Immediate Contact

Responding faster to a lead or a potential customer is going to leave a better impression than making new customers (or any customers) wait around. According to the study, there was a 10x decrease in the odds of making contact with a lead after just five minutes without a response. Waiting more than 15 minutes to respond meant losing nearly all of your potential leads.

Why? Because in today's fast-paced world, people just don't want to wait for a response.

To avoid this awkward situation, CrazySoft released their unique designed live chat system. It may costs you 5 minutes to install, but it will help you response immediately.

2. Personalized Service

Direct communications with a company's support department are more valuable to a customer. Talking in real time gives the customer the feeling that the business cares and that is something businesses can't get with canned email responses. Chatting with a company representative encourages future purchasing decisions and allows the representative to ask questions and properly assist the customer.

3. Time Efficiency

Live chat system can allow youto give the information to your customer in no time. Sometimes, customers may wait in a queue to get serviced, and live chat system can clearly display the waiting time. Instead of endless waiting on the phone, this helps your customers to utilise their time, too. They can choose to do something else while waiting.

If you are not in the office, live chat can help you answer customers' question, too. With a smart phone, you can install the live chat app FOR FREE. Sign in your account, you can continue working anywhere at anytime.

4. Cost Efficiency

Live chat service only needs a small amount monthly payment and you can get all the services. No phone system is needed, no extra software to purchase. All your conversations are saved in live chat system. Those data is not only sitting there for review, professional live chat service providers, like CrazySoft, use it to analyse your customers' behaviour too. This let you know more about your customers' interests, needs, and desires. And based on that, you can make your marketing strategy like a pro.

Now I am sure that you want to have a try. Go to CrazySoft live chat system home page and sign up FOR FREE. If you have any questions, please chat with us.